01 August 2008

Pay attention

Terms & Conditions

Reservation Policy
No reservation allowed. 1st pay, 1st get basis.

1) All items sold are band new.
2) No back outs once order is confirmed. Serious buyers only. Back out buyers will be blacklisted and will not be entertained.
3) Prices are strictly not negotiable.
4) Items are sold via 1st pay basis. This is to avoid any back outs, we hope you understand. We recommend serious buyers to get an online banking account as it is a lot faster than visiting a physical bank to transfer the money.
5) No more picture requests.
6) No clips/pins are used during fitting. What you see is what you get.
7) CODs are only available in Bukit Jelutong, Shah Alam (at the PETRONAS near the big roundabout)
8) Pictures/images posted on this blog are prohibited even if pictures are credited to Miss OCD.
9) However, if you are re-selling the item(s) on your own, feel free to copy the picture(s) on Miss OCD.
10) Buy at your own risk. Before purchasing, please refer to the measurements provided on the blog. No refunds/exchanges are allowed unless item is defected. In this case, please snap a picture of the defect and email it to us. Defected items must be reported within 24 hours.
11) We are not responsible if your shipment goes missing/gets damaged during shipment. This is because we have already packed the item(s) and made sure its condition is fit enough to be sent out. We hope you understand.
***In the case where your parcel goes missing, we will provide you with a tracking number so you are able to track your item. (we included bubble wrap/cardboard armor at our expense for delicate items)***
12) Thank you so much for your kind support and love :)

How to order?

Through email
Step 1: Email: miss.ocd.in.shopping@gmail.com
Step 2:

attach an order form

ORDER FORM:
Name:
Address:
Contact Number:
Item(s):
Colors (If applicable)
Size (If applicable)


Feel free to add more items by using " , "

We recommend you to set the topic of your email with the items you are buying. Example: If you item is called "maxi dress", set your topic as "maxi dress''

Step 3: A reply via email from Miss OCD will state whether or not the item is available. If it is available, Miss OCD will be provide you with the total payable along with banking details.
Step 4: You bank in the money via online/manual transaction
Step 5: You take a screen shot (for online transaction) or you snap a picture of the receipt (for manual transaction) and email the proof of payment back to me (for reference sake). You should also send your mailing address and telephone number.
Step 6: Miss OCD will confirm your payment and will be sending your parcels! Postage days are: Mondays, Wednesdays and Fridays only. *if a deposit has already been paid and a back out happens, no refunds will be given*
Step 7: You may check the tracking number on the blog. If your parcel seems to take more than 2 days to arrive, click here to track it.
Step 8: Your item has arrived!

Methods of delivery
1) Meet ups

-Only available in Bukit Jelutong, Shah Alam
-Payment should be made before meet ups to avoid sudden back out (preferably)
-Please do not be late
2) Pos laju (Signature required upon receival)
-West Malaysia (Peninsular Malaysia): RM6 only (Takes 1 day to arrive)
-East Malaysia (Sabah & Sarawak): RM8 only (Takes 2 days to arrive)
3) Pos Express (For items below 500grams only & no signature required upon receival)
-West Malaysia (Peninsular Malaysia): RM5 only (Takes 1 day to arrive)
-East Malaysia (Sabah & Sarawak): RM5 only (Takes 2 days to arrive)
4) Registered post has been abolished due to time issues
5) International Registered Post
-email: miss.ocd.in.shopping@gmail.com for postage price. Price will depend on the weight.

Issues on Restocking sold out items

Below are the issues Miss OCD would like to highlight. Please be considerate and reasonable when these issues rise up.

-Miss OCD do restocks when requests are made. Making customers happy is one of Miss OCD goals but restocks are normally very messy.. WHY?
-Reason 1: Restock orders are only placed once payment is received by Miss OCD and IF the payment is late, the item may not be available anymore. This is because, certain stocks run out very fast at supplier as well. Thus, it is advisable to bank in the money asap. (Refer to Reason 3)
-Reason 2: Restock orders are only placed after payment is made to avoid backout buyers.
-Reason 3: Let's picture a scenario where Person A wants to restock a dress. Stocks will be arriving in 3 more days but Person A has not pay up since stocks are still available at supplier. On the 2nd day at midnight, Person A finally decides to bank in the money. The buyer receives the money and restocks the item. BUT the dress is no longer available because the buyer had no time to call up the supplier to book the dress. Please take note that the supplier is not open 24/7. Buyer then contacts Person A to break the bad news about the dress. Person A is upset and blames the buyer. In cases like this, a full refund is given back to a very upset Person A.
-Reason 4: Supplier are humans as well. They make mistakes. Sometimes when a reservation is made by Miss OCD, the supplier may wrongly keep the items aside for collection. This results in some buyers not getting the items they want although confirmation and payment has already been made.
-Reason 5: Priority of restock items will be given to the customer who pays up 1st. For example, The supplier only has 10 bags. The 1st 10 customers who bank in the money will get the bag NOT the first 10 who asked to restock the bags.
-Please understand and be clear about these problems if you are serious about restocking an item.

Thus, it is always advisable to pay up asap. By letting Miss OCD know you would like to restock will not secure yourself the item.

Missing/Late parcels

-If items do not get to you on the next following day, please be patient. We would like to make it clear that we are not responsible for late deliveries. Your item will arrive depending on Pos Malaysia's efficiency.
-You can track your parcel HERE
-If the item is still not at your doorstep, please pay a visit to the nearest pos office at your housing area. Do bring along your IC as pos malaysia will need it during retrieval of the parcel. You can also call 1300 300 300 for the Pos Malaysia's customer service.

Postings
-Postage days are strictly on Mondays and Wednesdays and Fridays only.
-Please do not bank in on Monday at 6pm and demand that your items must reach you on Tuesday.
-Bear in mind that the last collection of parcels are at 3.30pm and any parcels sent after 3.30pm will be delayed 2 days. (Example: Parcel is sent to the post office at 4pm on Monday, it will be treated as a Tuesday posting and will only reach you on Wednesday)
-Postings are done before 12pm to avoid packages being delayed (both poslaju and pos express)
-Please be patient while waiting for your items to arrive :)

Postage cost

-Postage cost is not included in the price offered at the end of the post unless stated otherwise.

"Customers are always right." - Yes, this statement is a very popular one but please be reasonable and considerate. Unreasonable and overly demanding buyers will be backlisted.

FAQ for Overseas buyer
How do I order?

Step 1: Email: miss.ocd.in.shopping@gmail.com. Remember to state which country you are from.

Step 2:

attach an order form

ORDER FORM:
Name:
Address:
Contact Number:
Item(s):
Colors (If applicable)
Size (If applicable)


Feel free to add more items by using " , "

We recommend you to set the topic of your email with the items you are buying. Example: If you item is called "maxi dress", set your topic as "maxi dress''

Step 3: After confirmation, a reply via email from Miss OCD will state whether or not the item is available. If it is available, Miss OCD will be provide you with the total payable along with PayPal email details.

Step 4: Please include your mailing details once payment is in.

Step 5: Miss OCD will confirm your payment and will be sending your parcels! Postage days for international parcels are Friday only.

Step 6: You may check the tracking number on the blog.

Step 7: Wait for the arrival of your parcel.

How do I look for available items only?
Click HERE
to view available items.

How do I make payments?
For now, OCD TRADING only accepts PayPal payments for Overseas buyers.

How much do I have to pay for delivery?

To Australia (10 working days)
1 piece : RM11-RM15 (Depending on weight of material)
2-3 pieces: approximately RM20
*email if you want to order more than 3 pieces*

To Singapore (7 days)
1 piece : RM10
2-3 pieces : approximately RM15

For other countries, please email to inquire.

Do you have a return/exchange policy?
No. What you see on the blog is exactly what you will get. Measurements and material of items are provided for this purpose.

Is it safe to provide you with my personal details (name, mailing address, email)?
All information is private and confidential and OCD TRADING will not distribute or sell your personal information.

For more info, feel free to email: miss.ocd.in.shopping@gmail.com

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